Shipping & Returns

 

Shipping Domestic

How long does it take for you to ship out the order?
All orders will be shipped within 5 business days through USPS. Priority Mail within the US, First Class Mail for international. You will receive a notification via email.

How much does shipping cost?
Shipping cost is calculated based on the weight of the package.

Does local pickup apply?

Yes, add code LOCAL at checkout to arrange for a local San DIego pickup.  We will contact you about where to meet!

What if I put an incorrect shipping address?
If you have not received a shipping notification email, that means the package has not shipped out yet, please send us an email at woodmetalmudco@gmail.com as soon as possible with your name, order number and the correct address. If your package is shipped, we will not be responsible for orders that are shipped to incorrect addresses.

Shipping International

Yes, we sure do ship internationally!  First Class International Shipping generally take between 7-21 days. However, USPS does not guarantee delivery dates or times. Custom could delay delivery time, up to 8 weeks. Shipping cost, just like domestic, is based on the weight of the shipped package.

Does item price includes custom fee for international shipping?
No, item price and shipping cost do not include import duties, taxes and customs fees. These charges are the buyer's responsibility. Shipping cost is not refundable if buyers refused to pay for these charges or package is undeliverable.

Returns

Do you accept returns or exchanges?
No. All sales are final. However, if you are unhappy with the products received, please contact us within 5 days of receipt and we will do our best to accommodate you.

What if my order arrive broken?
We properly package our products to avoid breakage. If an item should arrive broken by the shipping process, please contact us within 2 days of receipt with a photo to arrange for a replacement.